Effective Date: 2026
Last Updated: August 2026
At Grandimore Living, we take care to ensure that your order is securely packed and delivered to you as safely and efficiently as possible.
This Shipping & Delivery Policy applies to purchases made through the Grandimore Living online store at grandimoreliving.co.za.
1. Delivery Areas
Grandimore Living delivers to physical addresses within South Africa only.
We do not currently offer international shipping.
Certain remote, rural or outlying areas may experience longer delivery times or may fall outside standard courier service areas. If delivery to your area requires special arrangements, we will contact you where necessary.
2. Standard Delivery Fee
A standard delivery fee of R250 applies to orders with a total order value of less than R1,750.
The applicable delivery charge will be displayed during checkout before payment is completed.
3. Free Delivery
Grandimore Living offers FREE standard delivery on orders of R1,750 or more.
The R1,750 qualifying amount is based on the final value of the products in your order after any discounts or promotional codes have been applied.
Spend R1,750 or more and enjoy FREE delivery.
Free delivery applies to standard deliveries within our normal South African courier service areas.
Additional charges may apply to certain remote or outlying areas where standard delivery is not available.
4. Courier Service
Grandimore Living makes use of Fastway Couriers for the delivery of online orders.
Once your parcel has been dispatched, delivery is subject to Fastway Couriers’ operational schedules, service areas and delivery procedures.
Where available, tracking information will be provided once your order has been booked or collected by the courier.
While we will assist with delivery queries where reasonably possible, delays caused by the courier may fall outside Grandimore Living’s direct control.
5. Order Processing
Orders are processed once successful payment has been received and confirmed.
Please ensure that all delivery information provided at checkout is correct, including:
- Recipient name
- Delivery address
- Contact number
- Email address
- Postal code
- Estate, complex, unit or building information where applicable
Orders are processed during normal business days, excluding weekends and South African public holidays.
Orders placed after business hours, on weekends or on public holidays will generally begin processing on the next business day.
6. Dispatch & Delivery Times
Once your order has been processed and packed, it will be handed over to Fastway Couriers for delivery.
Estimated delivery times are provided as a guide only and may vary depending on your location.
As a general guideline:
- Major metropolitan areas: approximately 2–5 business days after dispatch.
- Regional or outlying areas: approximately 3–7 business days after dispatch.
These delivery times are estimates and are not guaranteed.
Delivery may take longer during public holidays, promotional periods, high-volume periods, adverse weather conditions or other circumstances outside our reasonable control.
7. No Order Cancellations
Once an order has been placed and payment has been received, orders cannot be cancelled.
Please therefore check your order carefully before completing checkout, including:
- Products selected
- Quantities
- Cushion cover or inner options
- Delivery address
- Contact information
Where applicable, any return after delivery will be handled in accordance with our Returns & Refund Policy and applicable South African consumer legislation.
8. Tracking Your Order
Where tracking is available, tracking information will be sent once your parcel has been booked or collected by Fastway Couriers.
Please allow some time for the tracking information to update after collection.
If your tracking information has not updated for an extended period or your parcel appears to be delayed, please contact:
Please include your order number so that we can assist you.
9. Receiving Your Order
Please ensure that someone is available at the delivery address to receive your parcel.
Courier deliveries generally take place during normal business hours.
Fastway Couriers may contact you using the telephone number supplied with your order, but Grandimore Living cannot guarantee that the courier will contact you before attempting delivery.
We recommend providing a delivery address where someone is normally available during business hours.
10. Estates, Complexes, Apartments & Office Buildings
Where delivery is made to an estate, complex, apartment building, office park or other access-controlled property, please provide all necessary delivery information at checkout.
This may include:
- Unit or apartment number
- Building name
- Complex or estate name
- Access instructions
- Gate or security information
- Reception or company name
Customers are responsible for ensuring that Fastway Couriers can gain reasonable access to the delivery address.
11. Incorrect or Incomplete Delivery Information
Grandimore Living cannot accept responsibility for delays caused by incorrect, incomplete or outdated delivery information supplied by the customer.
If an order cannot be delivered because the address or contact information is incorrect, Fastway Couriers may return the parcel to Grandimore Living.
Where the parcel needs to be sent again because incorrect delivery details were supplied by the customer, an additional R250 delivery fee or applicable courier charge may be payable before the order is redispatched.
Please check your delivery details carefully before completing your order.
12. Failed Delivery Attempts
If Fastway Couriers attempts delivery and nobody is available to receive the parcel, the courier may:
- Attempt delivery again
- Contact the customer
- Hold the parcel at a courier facility
- Return the parcel to Grandimore Living
Any additional courier charges arising from repeated or unsuccessful delivery attempts caused by customer unavailability may be payable by the customer.
13. Inspection on Delivery
We encourage you to inspect your parcel as soon as possible after receiving it.
If the packaging appears damaged, crushed, torn, wet or tampered with, please photograph the packaging before opening the parcel.
If your order has been damaged during delivery, please contact us as soon as possible and preferably within 48 hours of receiving your order.
Please provide:
- Your order number
- Photographs of the damaged product
- Photographs of the outer packaging
- Photographs of the internal packaging
- A description of the damage
Please retain the original packaging until your query has been resolved.
Damaged products will be handled in accordance with our Returns & Refund Policy.
14. Cushion Inners During Shipping
Duck Feather & Down Cushion Inners may become compressed while packaged and transported.
This is normal and does not necessarily mean that the inner has been damaged.
Once received, remove the cushion inner from its packaging and gently shake, fluff and plump it to redistribute the feather and down filling.
The inner will regain its fullness once it has been unpacked and reshaped.
15. Patterned Scatter Cushions
Pattern placement on printed scatter cushions may vary slightly from the product photographs shown on our website.
This occurs naturally when patterned fabric is cut and means that each cushion may be slightly unique.
Variations in pattern placement do not constitute delivery damage or an incorrect product where the correct fabric, design, size and colourway have been supplied.
16. Lost Parcels
If your parcel appears to have been lost while in the possession of Fastway Couriers, please contact us so that we can investigate the matter with the courier.
Where a parcel is confirmed as lost in transit, Grandimore Living will arrange an appropriate resolution, which may include a replacement or refund depending on the circumstances and stock availability.
17. Delivery Delays
While we aim to deliver orders within the estimated delivery timeframe, delays may occur due to circumstances outside our reasonable control, including:
- Courier delays
- Severe weather
- Road closures
- Strikes
- Public holidays
- Peak shopping periods
- Incorrect delivery information
- Restricted-access locations
- Operational disruptions
- Events of force majeure
Where we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.
18. Multiple Parcels
Larger orders may occasionally be packed into more than one parcel.
These parcels may arrive separately even though they form part of the same order.
Where possible, tracking information will be provided for each parcel.
19. Contact Grandimore Living
For delivery, shipping or tracking enquiries, please contact:
Grandimore Living
Website: grandimoreliving.co.za
Email: info@grandimoreliving.co.za
Please include your order number when contacting us regarding an existing order.
20. Updates to This Policy
Grandimore Living reserves the right to update or amend this Shipping & Delivery Policy from time to time.
The version displayed on our website at the time your order is placed will generally apply to that order, subject to applicable South African law.
Last Updated: August 2026